Authors
Who writes our reviews
Every review and ranking on the site is written and edited by a named human reviewer, accountable to our published methodology.
Marcus Fitzgerald
Editorial reviewer - Customer Support / Live Chat & AI Support software
Marcus Fitzgerald writes and edits Zazachat test 5's Customer Support / Live Chat & AI Support software reviews - independent, hands-on evaluations against a published methodology. He tests each tool the way a real support team would, then reports the concrete trade-offs rather than the marketing.
This is a placeholder bio for the skeleton; the full biography and areas of focus are maintained here by our editorial team. We do not add ghostwritten or fabricated author profiles.
What Marcus covers
- Live chat and messaging widgets
- AI support agents and chatbots
- Help desk and ticketing platforms
- Shared inboxes, knowledge bases, and e-commerce support
How Marcus tests and scores each product - including our SupportScore metric - is documented on the How we test page.