Industry news
Genesys
Every story we have filed about Genesys.
Genesys acquires Pinkfish to accelerate agentic AI in contact centers Genesys's Pinkfish acquisition adds agentic automation depth, accelerating its push to automate complex contact centre workflows end-to-end. Genesys Buys Pinkfish for Contact Center Automation Second report on the same deal; Genesys gains contact centre automation expertise as competition for agentic AI supremacy intensifies.
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