Industry news
Product Launch
Type - every story we have filed under Product Launch.
Zendesk Employee Service AI Agents Are Almost Here. The Employee Portal May Be in Trouble Zendesk's incoming employee-service AI agents could displace dedicated portal tools, folding IT and HR support into a single AI-powered layer. eGain Announces AI Agent for Zoom Contact Center eGain's AI agent brings knowledge management and guided assistance directly into Zoom's contact center platform for agents. Five9 Launches Voice AI Agents to Replace Contact Center IVR AI voice agents replacing legacy IVR could cut costs and improve call routing for support centers modernising their contact infrastructure. Krisp Expands Contact Center AI Platform With Voice Security and Speech Analytics Krisp's expanded platform brings voice security and speech analytics to contact centres, covering both quality monitoring and conversation protection.
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