Industry news
Research Data
Type - every story we have filed under Research Data.
Freshworks named a Leader in Gartner's 2026 Mag... Freshworks' Leader status in Gartner's 2026 Magic Quadrant gives buyers an independent benchmark when shortlisting help-desk vendors. 65% of Contact Center Leaders Call Their AI Successful. Yet 43% of Projects Are Delayed or Stalled New survey data reveals a wide gap between leaders claiming AI success and actual delivery, flagging an industry-wide execution problem.
Industry headlines from other publications. Each links to the original reporting on the publisher's own site.